Can you migrate or set up my site for me?
No, unfortanutly not. We do have a WordPress Service to help you with the customization of your site.
All things related to migration and hosting is out of our scope. What you can do is to sign up for our free monthly newsletter and read our blog, where we write about all things WordPress and WordPress related.
How often do you update the Themes and Plugins?
The frequency of our Theme and Plugin updates is usually defined by the number of new meaningful feature requests by our customers, as well as our team. So there aren’t any strict rules here. However, if any bugs or issues appear due to browser updates or WordPress version changes, we make sure to update all affected themes ASAP to keep you and your visitors safe.
How to update the theme without loosing any data?
If you are not sure about how to safely update the theme to the latest version, these are two ways that we warmly recommend.
Option 1. Using the official Envato Market Plugin
Since the beginning of 2019, we recommended Envato Market plugin as the official way to update your theme form Heron Themes. (As well as the other items you may use from Envato marketplace.)
The installation process is a standard WordPress plugin installation.
1. Download the ZIP file.
2. Go to Plugins -> Add New
3. Click “Upload Plugin” at the top
4. Upload downloaded file (envato-market.zip)
5. Once installed, click “Activate Plugin”
You will now see a new menu item called “Envato Market”. On the Envato Market page, you have to set an API Token to connect our Envato profile and list our purchase Themes and Plugins.
How to setup Envato API token:
1. Go to this link https://build.envato.com/create-token/
2. Be sure that you are logged in to your Envato/ThemeForest account.
3. On the “Create Token” page, check these 3 permissions: “View and search Envato sites“, “Download your purchased items” and “List purchases you’ve made“
4. Copy and paste created token and click on “Save Changes” button.
5. A list of purchased Themes & Plugins from Envato Market will appear.
Common problems with the plugin and how to resolve them:
1. Check with the hosting provider to ensure the API connection to api.envato.com is not blocked.
2. Deactivate all plugins because some plugins can block your site connections with Envato server.
3. Confirm a valid API token has been generated from the build.envato.com website.
4. Confirm your Envato account is still active and the items are still visible from your downloads page.
Option 2. Manual update
Manual update is a very simple process which you can do if automatic update with the Envato API doesn’t work for any reason.
1. Login to your ThemeForest account and access your download page.
2. Find the theme on the list and click on the download button.
3. Download the theme package and save it on your hard drive.
4. After you find your name-of-the-theme.zip file you have to deactivate and delete the currently installed theme
5. And install the latest version you downloaded.>
Why are my posts shared on Facebook and other social networks do not display proper images?
Facebook and other social networks randomly decide which image to choose from the current page if it is not strictly defined by the open graph (OG) meta tags.
Please understand that this is something we shouldn’t control via themes because it works in the background on the general website level. Fortunately, there are some good plugins which may help you to specify what images exactly will be displayed when posts are shared, regardless of the WordPress theme you are using.
WordPress SEO by Yoast – https://wordpress.org/plugins/wordpress-seo/
What is AMP and how to use it?
AMP stands for Accelerated Mobile Pages and it’s a project made by Google and Twitter that aims to offer fast loading mobile pages and enhance website mobile performance.
The AMP should enhance the loading speed of your articles on mobile devices making it blazing fast or almost instant. However, on the other hand, you don’t really have full control over your content design and stuff like that as the AMP technology strips design and all unneeded elements. Google is forcing this technology from the start and it even gives prime time in search for a website that is already implemented AMP.
How to install AMP on WordPress website
The best way to add AMP support on your WordPress powered website is to use AMP plugin developed by Automattic.
When you enable this plugin, all the post URLs on your site will have a /amp/ version. So you can add /amp/ to the end of the URL and you’ll see the AMP version of particular post or page. The plugin adds a standard meta tag in the head of your normal pages that makes it possible for Google and others to recognize these pages exist.
The AMP plugin also introduces a new template and a Theme Customizer, so you can directly change the styling to make it look more personalized.
Once you install and activate the plugin, it should work out of the box and your AMP pages will be setup automatically.
You can also watch a video on How to setup AMP on WordPress websites.
Is my theme GDPR compliant?
The General Data Protection Regulation (GDPR) is a European Union (EU) law with the goal to provide EU residents control over their personal data and change the data privacy approach of organizations across the world.
Our WordPress themes do not collect any data, so basically, yes they are GDPR compliant. To put it simply, you can use our themes for your personal website or your clients’ websites without worrying about any penalties if your audience resides in EU.
However, depending on your website type and its specific usage, there might be GDPR issues related to your WordPress in general or some (non-Meks) plugins you have installed. To find out if GDPR has an impact on your website and what are possible actions you should take to make it 100% GDPR compliant, we warmly recommend you to read and learn more about GDPR and WordPress from this in-depth article.
Why do I get a negative respond from your WordPress Service?
As we’re saying on our WordPress Service page, we’re very strict in which site we’re customize. If you send in a submission and got a negative respond, it can because of the following reasons:
1. You’re asking to customize a Theme/Plugin which is not ours.
2. You’re asking to build something new.
3. You’re asking something which can’t be done within the Theme/Plugin
4. We’re fully booked with admissions and don’t put you on the backlist.
How fast is your WordPress Service?
We’ve started our WordPress Service as an bonus service for our clients. Unnecessary to say is, that it’s a side project and therefor we can’t be very fast. That’s simple because we don’t have the resources.
Allthought we’re trying the best we can, you have to take into account that it normally takes about two/three weeks from your submission to the finished site.
How much do I have to pay for your WordPress Service?
It depends on your whises and needs. The fee is based on the working hours to customize your site. Read more about our WordPress Service.
Do you help customizing my site?
Yes, we have a WordPress Service for our clients. Please, read more about it here.
How to uninstall the demo content?
One of the frequently asked questions about importing and uninstalling theme demos are:
1. How can I reset demo because I made some changes and I’m not sure what I changed?
2. How to import a different demo (if the theme offers multiple demos)?
3. Why I don’t see Setup Wizard?
If you already imported one of the demos, you wouldn’t be able to see Setup Wizard link anymore in the Appearance tab. The link is restricted because doing another new demo import will duplicate all the content.
Reset WordPress and start again from scratch
If for any reason you want to start again from scratch or try another demo version, you need to reset your database (delete everything in the database). The simplest way to do that is by using WP Reset plugin. The plugin will restore the default WordPress installation back to its original state.
Note: Be careful, if you already have an existing website with your own content, you should avoid this because it will delete all of your existing data.
How to pick to right colors for my Theme?
How to add Google Analytics tracking code in WordPress?
As the best practice, Google Analytics tracking code should be added to your website on a general level, so you don’t need to re-enter the code when switching WordPress themes.
Add Google Analytics using plugin
You can use plugins for adding your Google Analytics code and the main idea was that this kind of things needs to be accessed via plugins.
Here is the list of some of the most popular and free plugin:
Google Analytics for WordPress by MonsterInsights – https://wordpress.org/plugins/google-analytics-for-wordpress/
Google Analytics Dashboard for WP – https://wordpress.org/plugins/google-analytics-dashboard-for-wp/
Google Analytics GA – https://wordpress.org/plugins/wd-google-analytics/
Google Analytics WD – https://wordpress.org/plugins/wd-google-analytics/
You can choose any of these three plugins, it’s up to you and they should cover your needs more than enough.
How to remove or disable comments in WordPress?
The comment function is one of the core features of WordPress and they are enabled for all posts by default. Sometimes, you might want to remove the comments for some posts specifically or for the entire website. To do this, you have 3 options.
Option 1: Switch off Comments in the Theme Options panel
Every theme from Heron Themes comes with the extended Theme Options panel. In here you can choose on the Single Post section if you want the comments to display or not.
Option 2: Disable all comments using WordPress plugin
In order to quickly disable the comments for the entire website, the Disable comments WordPress plugin is the easiest solution.
You can install the plugin by navigating to the WordPress admin -> Plugins -> Add new. Here just look for the search form at the right side of the screen. Type “Disable comments” in the search form and hit enter and wait for results.
Once the plugin is listed, click “install” and then click “activate” once it’s installed. See the image below.
Option 3: Disable comments for a specific post or page only
If you just need to disable or remove the comments section per post basis, just open up the particular post for editing. Once you are on the editor page, click on the Screen options button located in the top right corner of your page and the modal box with the options will expand.
Now just activate the section “Discussion”. See the image.
Now, just scroll down below the main page editor and find the Discussion section. It should contain two option, the one to disable comments from appearing and the other for disabling pingbacks. It should look like this.
So, now just uncheck both options here and save changes to your posts. That’s it!
Why do I get 404 error for some of my posts or pages?
There might be several reasons that caused this, most probably because WordPress website usually needs re-save of your permalink structure when you transfer the website.
Luckily, the solution is simple. In the admin panel, just go to Settings -> Permalinks and hit save.
Are the Heron Themes WordPress 5.0 (Gutenberg) ready?
To make the long story short, yes. All of our WordPress themes are compatible with WP 5.0 (or Gutenberg plugin).
We also wrote an article on our blog about it, with some actionable tips and explanations. If you want to find out more, feel free to check it out and make sure your website is ready for WordPress 5.0.
What is Child theme and how to use it?
A child theme is a theme that inherits functionality, features, and styles from its parent theme. It’s present in all of our themes download packages and the purpose of having the child theme is to offer a way to modify main/parent theme features or styles without altering the code of the parent theme. In this way, you can always update your main theme without any worries regarding your customization and changes.
How to use Child theme?
In order to use the child theme, you will need to install it right after you install your main / parent theme as the child theme is dependent on the main theme and it can’t work without the main theme already installed. So, once you install the main theme, just upload the child theme, install and activate it.
Now you should have your child theme up and running and if you want to alter some part of the main / parent theme files, just copy them into the child theme directory and recreate the same path for that file to be like in the main theme and alter the code. That code will override the main theme template file and you will have your customization up and running. Once you decide to update the main theme you will not lose any changes or customization made in the child theme directory.
You can read more regarding the Child themes on official WordPress codex page here: https://codex.wordpress.org/Child_Themes
How to add a favicon in WordPress?
Although the option to upload favicon used to be present in WordPress themes as a custom option in the early days, WordPress introduced this feature on a global website level since version 4.3.
Now you can easily add your favicon to any WordPress website regardless of the theme you are using by following these simple steps:
1. Access the customizer screen via Appearance -> Customize, then click on the Site Identity panel.
2. Upload your favicon, as shown on the image below.
For how long will you maintain the Themes and Plugins?
Currently, we don’t have any plans to abandon any of our existing Themes or Plugins. Maybe somewhere in the near future, some older and less popular themes may have longer update cycles in terms of new features, but you have our personal promise that each theme will get an update ASAP if any bugs or issues appear due to potential incompatibility with one of the next WordPress versions.
How secure are the Themes?
We take security very seriously, so we try to do our best to make all our Themes secure. We use the latest technology and monitor our Themes for flaws and bugs and other vulnerabilities.
That’s why we always recommend you to update your Theme as soon as an update comes out.